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Rating 10/10

Easy to use website, easy ordering process, fast shipping. Would order again.

posted Nov-08-2014

A rep from AppliancePartsPros.com, appliancepartspros2,has responded

“Thank you for taking the time to review our site an share your experience. We appreciate your shopping with AppliancePartsPros.com and we look forward to assisting you again in the future.

Kind regards,
Customer Correspondence Team”

Rating 2/10

Ordered a Dell laptop battery (this merchant thru Pricegrabber.com Storefront). They sent a defective one that would not hold a charge. Sent 1st e-mail thru Pricegrabber.com - was ignored. 2nd e-mail was also ignored. Sent 3rd e-mail threatening poor review and BBB contact. They sent an RMA # saying that refund would be given within one week of receipt - should have known something was up when note was included in e-mail saying "Please do make sure the items you return belong to us." (Had a little bit of an "uh-oh" when I saw it). Mailed back in COMPLETE original packaging. Checked & confirmed delivery thru USPS site, no acknowledgment from merchant. Waited one week and had no CC credit. E-mailed asking for explanation. Merchant now responded (a week after receipt...) saying the battery I sent back wasn't theirs, claiming it had a different bar code and that all of theirs were made in Japan and the one I returned said made in China. (Funny how they didn't mention the barcode in the RMA issue e-mail...). Also said that they would send the battery back to me if I sent a prepaid label to them or they would dispose of it in 2 weeks. COMPLETE SCAMMERS! NOTE: During this process I discovered that their Better Business Bureau rating is "F". Should have checked there first.

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