"I made a few purchases from Duluth over the last few months. Then, one day I decided to provide feedback on something I found frustrating (they would constantly send coupons for out of stock items, and then provide no way to purchase said item). Instead of just saying, "thanks for the feedback" like a normal company, they gave me a nasty response and removed me from the mailing list. So yeah, I can see how things might go astray if I actually did ever have any real problems with my order."