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Rating 2/10

Recently was the victim of a pretty minor bait and switch by dvor, an affiliate of opticsplanet.

The reason I'm posting this here is because when I was on live-chat with dvor they basically told me its not their fault that the pictures and advertisements for what you're buying are not accurate and that I should send my return and complain to optics planet.

In fact, there is no way to tell what you're getting with your order at all because the shipping contents are wildly inaccurate, not only that but apparently if you purchase an item with a promotional giveaway item attached, you actually have to BUY the promotional item as well with a kit.

Terrible personal experience. Not just a bad company but some seriously terrible customer service and people in general. How the hell do these people even sleep at night?

EDIT for optics planet response: Well that's just a bold faced lie now isn't it? You guys have had numerous complaints for the same thing, for you to suggest that any of your staff are "assuring" your level of accuracy for products ordered is just sad. You admittedly dont know whether or not its the truth, but heres a hint: (they're lying to you and you work for the scum of the earth as a PR rep.)

opticsplanet's Avatar
posted Mar-06-2014

A rep from OpticsPlanet.com, opticsplanet,has responded

“Thank you for your comments regarding your recent order. We apologize for any frustration we may have caused.

Our web development team ensure our merchandise and descriptions explain to our customers exactly what they should expect when ordering a product from Optics Planet. We offer many options with our products and some kits included additional promotional items.

We have forwarded your review to the website and customer service management staff for future training opportunities.

We value you as a customer and we hope to service you in the future.”

Rating 2/10

You know, every now and then you come across a website that has prices that just seem too good to be true. Dvor an affiliate of Opticsplanet are seriously some of the most shady dealers I have ever dealt with in my entire life.

Under no circumstances should you trust the promotional offers from this company whatsoever, me and several of my coworkers were recently subjected to a pretty rough bait and switch, wherein they would advertise an item at a price or with a promotional item on a page, but that page doesn't actually have anything to do with those pictures!

They're just there to get you to buy! Despite a content list that advertises otherwise, if you buy a product with a promotional package, they'll insist you have to buy the 'kit package' seperately. I guarantee if you buy from these people you will regret it!

Shady is seriously the only word that comes to mind for description of DVOR and Opticsplanet

Rating 10/10

Months ago I had an issue with a Grip Pod I purchased through MilitaryWarfighter.com. After returning and receiving a new one I was rather dissatisfied to notice it had appeared to be used, sometime later I talked about the issue with a sales rep who claimed the aesthetic issues with it didn't warrant another return. I left it at that, however frustrated I was.

Later I posted a review stating my dissatisfaction and was almost immediately contacted by another representative of Military Warfighter, who has gone out of their way to not only make it right in terms of product quality, but set my mind at ease in terms of customer appreciation. I cannot state clearly enough how surprised I am by their willingness to work with a customer, even in a situation like mine where the purchase was months earlier.

Quality customer service like that is so profoundly lacking in online transactions, that I am quite happily eating my negative words.

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