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Rating 2/10

Pay for it and don't get it!

I paid for a chair and had it scheduled for delivery. The dispatcher called me and gave me a time frame but it wasn't delivered within the time frame. Finally I get a call that the delivery man is at the building and I call the receptionist to guide him through and let him in. She was on the phone with him multiple times but he couldn't find a way to enter the building. And then he disappeared. I called him. She called him. Finally, the dispatcher says he has left because he couldn't wait for more than 15 minutes. 15 minutes of his incompetence and we have to reschedule? I wasn't able to reschedule for two days as their office was closed and when I finally did, nobody was first admitting that he left. They had it on their file that nobody was at home. My mother was at home! The receptionist was guiding him the way. Their next excuse was plain that the delivery guy can't wait for more than 15 minutes. Did they mean if he can't find the building address, he will give up and leave? The third excuse was he wasn't allowed to park. I have gotten furniture delivered very smoothly in the past. I said I will be there and the receptionist was there and I want assurance that he will get the chair delivered. He said he can't give that assurance. I regret this purchase. Most amateur customer service. Now I hope I get my delivery in 10 days and the the building doesn't escape his peripheral vision! At his mercy!

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