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All 1 customer reviews

All 1 customer reviews

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I will never recommend SkyMall to anyone, again. I tried calling numerous times to get a shipping date estimate to no avail. My gift order did not arrive in time for my Christmas trip. Since December 28th, I have been calling and emailing to get an R.A. number and instructions to return the shipment which arrived too late - to no avail. It is now January 6th and I have not heard back. This leaves me no choice but to report SkyMall/CAMarketing to American Express for a charge back and as a merchant they should cease dealing with. Phone calls to 1-800-SKYMALL are sometimes answered; mostly not; leaving a voice message is a joke; there are no call backs. Emails are never responded to. I had to use almost my entire lunch hour, at work, to place 7 calls to 1800SkyMall in order to reach a human being. FINALLY, a gentleman named Emanuel picked up and is trying to help me. His assistance commitment is for no later than end of business on Friday, January 8th. DO NOT ORDER FROM SKYMALL they contact vendors to have your stuff drop shipped and leave the "skymall customer" hanging out to dry. Can you say, "rip off?"

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