- STORE REVIEWS
- PRODUCT REVIEWS
2015-03-11
2/5
"Customer service is hit or miss. It's probably not a good sign however that I have had to contact customer service on several occasions, even though I have only ordered from them 3 times. When something is on backorder, they do NOT say so on their page. I have been waiting for over 2 months for a baby poser. It has shown as available on their web page the entire time. It wasn't until the 3rd time I asked about it that they finally said it was held up because of the LA shipyard strike.
Diamond Cloth - The original folding wrinkles are extremely difficult to remove with a steamer. Washing doesn't reallyl remove them either. Cloth does not hang straight until it is completely dry after steaming. If you want a smooth backdrop with little or no dewrinkling/steaming, this definitely isn't for you!
Titanium Cloth - Still has small wrinkles that need to be steamed. Doesn't hang straight, even when dry. Ultra Colorsmacks (aka Silverlake) are of substantially better quality.
TC5001 - is extremely orange. Not really gold color at all. Tried several times and could never get convincing bokeh. Must be dewrinkled prior to use. It took several attempts to get a return authorization number so I could return it (and I had to send photos).
TC910 - pretty good bokeh, but circles are much larger than they appear on the web page. Must be dewrinkled.
The "Order Status" page sometimes shows I have orders and sometimes it is blank - like I've never ordered anything. Only unshipped orders appear.
I might order from them again (since I have store credit from returning the gold bokeh backdrop), but I would be extremely cautious."
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