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2014-08-26
5/5
"I ordered a power cord for an Asus laptop. The product works as advertised. Good price and fast shipping."
2013-01-24
2/5
"I was satisfied with the quality of the prints I have ordered but their processing time is extremely slow. I first ordered picture canvas as a Christmas present on December 6th. I did not receive it until mid-Janauary. I e-mailed them asking about my order and got no response. I finally reached a service rep via their online chat. My latest order was placed on January 10th. I again had to contact a service rep by online chat to discover it has finally shipped. As of January 24th I still do not have my canvas."
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2010-10-19
5/5
"I purchased hot-tub filters. I received an immediate confirmation e-mail, got a shipping email the next day and received the package a week later. I am very pleased with the product and the whole process. I will shop with them again."
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2010-09-09
5/5
"The shipping time was extremely slow, phone support was horrible, e-mail support was very good. I ended up getting my order free of charge, so I ended up a happy customer.
I placed an order on Aug 11, my credit card was immediately charged. 10 days later on Aug 21st I finally received e-mail saying order was shipped. I waited another 10 days and the tracking website stated the post office has received the conformation number, but it has not received the package. I attempted to contact customer support by phone, but always got a recording. I left a message on the customer support line but never received a call back. I emailed customer support on Sept 8th, and got an immediate response saying the package may have been lost in shipping and they refunded my credit card. The next day Sept 9th I received the package, and the post office tracking website had been updated. I contacted customer support via e-mail to inform them I received my order, and no longer require a refund. I was informed the refund had already been issued and to accept the item as a complimentary gift for long shipping time.
I will buy from them again, I will only use the e-mail to contact customer support I will not buy anything that I need quickly."
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5/5
"Purchased an electric guitar kit with amp. Price was comparable to other sites. Shipping was free! Package arrived in good condition in 4 days."
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2007-05-03
5/5
"I ordered ram memory. Got a great price. Received a conformation e-mail within a couple hours and received the product in 2 days. I got a email confirming they recieved my rebate form in 2 weeks.
UPDATE: Got my rebate. In the meantime I have made 1 more purchase with Fry's and I am thrilled with thier prices and service. I will shop there again."
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2006-12-19
2/5
"The price is good. The service is slow. Took 4 days to get a vacuum cleaner belt shipped, 4 more days for it to arrive. When I went to send an email to the customer service asking why I had not received a shipment notification after 3 days I read a note on the customer service page that stated to not even ask about orders until 4 business days have passed. On the fourth day I finally got a shipment notice, and I did get the product 8 days after I ordered it. I expected it in much less time."
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2006-10-24
5/5
"Got a great deal for fishing lures. The package was shipped promptly and arrived in 4 days. I would shop from them again."
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2006-10-10
5/5
"Purchased an electronic item. I received the item in 6 days. A little slow in getting the item shipped, but the price was very good. Overall a good experience."
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5/5
"Purchased a DVD through the Brian Regan web site. It was a little pricy and I got the slowest cheapest shipping, which I feel they charge too much. But since I couldn't find the title anywhere else, it was worth it. I got an immediate e-mail confirming the order and the DVD arrived in 3 days. Overall a good experience."
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2006-04-13
5/5
"Bought memory upgrade for my Dell. The site pointed me to which memory to buy, and which will NOT work in a Dell. It took about 5 days to get the package from CA to WV, but I installed it and it works great. A very good experience and I would buy from them again."
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2006-04-07
5/5
"I ordered a Speedlite Canon flash. I was thrilled with the price and I received the product in 2 days. My only complaint is that neither the confirmation web page, or the confirmation e-mail stated the shipping price. I had to call to get that. A person did quickly answer the phone and got me the information very fast and was very polite."
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2005-08-11
5/5
"I purchased a Canon 75-300/4-5.6 EF USM III Zoom lens. The price was excellent and the item arrived on time without any hassle. I was concerned when I received the confirmation e-mail and the address was Brooklyn NY. I had a horrible experice with another online camera store in Brooklyn. This experience was positive and I will purchase from them again."
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2005-04-14
4/5
"I ordered a lcd monitor, the price was good, the shipping was very slow. I had to call them twice and the order was lost twice. They finally shipped it next day federal express, but that was after waiting over 2 weeks. I found the customer servicer people to be very kind and even though I had problems with them I will order from Dell in the future."
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Merchant Member
2005-04-04
5/5
"I quickly recieved a confirmation e-mail. It was the correct part for my oven and it was shipped quickly. I found the web-site somewhat difficult to navigate. They did have the part I needed, and the pictures they have helped ensure I ordered the right part, but there was no link on the photo, to the page where you place the order. Overall a good experience."
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