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Rating 2/10

Extremely disappointed

I used Newegg years ago and had a good experience. My last purchase was a camera that shipped from a 3rd party, 6th Avenue. My ship to address was flooded during Hurricane Harvey so I attempted to reroute the camera to another address. It was already on it's way. The 1st Newegg customer service rep led me to believe I could call Fed Ex and get it rerouted, never mentioning the 3rd party seller. Fed Ex does not allow anyone but the shipper to change the address so I called Newegg back to request they change it. I got a different customer service rep who told me 6th Avenue was the shipper and did go to the trouble of setting up a 3 way convo with a 6th Avenue rep. I was told by that person that it was against their policy to rerout a package. And there was no one I could talk to about getting an exception for the unusual circumstances. My only option was to receive a refund when they got the camera back. She was pretty rude and not the least bit sympathetic. This is a ridiculous policy and patently bad customer service. Another company bent over backwards to accommodate me by expediting a new order when they were unable to deliver to the flooded address. Newegg needs to rethink their association with a business that is so inflexible and provides abysmal service. I will not use Newegg again. Needless to say, I cannot recommend 6th Avenue either.

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