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2007-01-11
5/5
"Having placed numerous orders, I can't say enough good things about PCAlchemy, great products, fast shipping, fantastic customer service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Merchant Member
2006-06-20
5/5
"I had bought an open box motherboard, took a chance on it, unfortunately it arrived DOA. I shipped backed to newegg.com and got a refund. No problems getting a RMA, but they did charge me a 15% restocking fee. Went to Live Chat customer service, connected to a person named Lan, explained that I shouldn't have to pay a restocking fee nor shipping for a defective part and was supplied a full refund and compensation for shipping. The rest of my order was great, shipped fast. And newegg alleviated a problem quickly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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