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careful consumer

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Rating 2/10

Horrendous customer service

I placed an order for 4 shades and one arrived in the wrong color. After 20 minutes of hold time, the customer service rep COULD NOT FIND MY ORDER EVEN WITH MY SUPPLYING THE ORDER NUMBER! She actually asked if I was sure I placed the order with Blindsfirst. After trying for 10 minutes to find it, I asked to speak to someone else. After 10 minutes of holding and speaking to rep #2, they found the order. Enough said?

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