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Rating 4/10

Bad Customer Service

I had bought a groupon for a restaurant that closed down. After contacting groupon for a refund of $7.00 they said "they will work on it". For the next 2 weeks they periodically sent emails stating they are still working on it. How much time do they need to work on it?? It is clear the restaurant is no longer in business. They finally gave me the option of groupon bucks or they will keep working on it. I took the groupon bucks, unbeknownst they expired in 24 hours! That is certainly what I call poor customer service. They should put the customer first and then work it out with the business if they need to. Unfortunately groupon has gone downhill

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