- STORE REVIEWS
- PRODUCT REVIEWS
2015-01-12
1/5
"I would leave zero stars if I could, and I'm not one to usually complain about anything.
I order online constantly and this is the first purchase I've had such trouble with in my entire lifetime of internet shopping. I ordered from Backdrop Outlet during one of their special Black Friday deal days which was in November, hoping to have some nice christmas gifts for my photographer family member. After 2 weeks went by with no shipping update, I was getting weary that I would not receive the items in time as I am in Canada. I called them up and spoke with a girl who said they "should probably ship next week". I wasn't happy with that answer so I decided to cancel my order.
I hadn't received any cancellation notice so I emailed multiple times to confirm that it was cancelled and never received any response. 2 weeks later I called back to confirm it was cancelled, spoke with a lady again who confirmed that it was, however I still hadn't received my refund. Multiple emails and attempts later, I still do not have my refund.
It's now a month later and I've had to get my credit card company involved to dispute the transaction -- again, the first time I've ever had to do this. I do not understand why my payment has not yet been refunded and will definitely not be purchasing from this company in the future and will not recommend them to anyone. Thankfully I was able to find another dealer who shipped immediately and I received it in 3 days flat with zero issues. After doing a search online, it seems that refunding people has been an issue with this company for a long time, with numerous complaints about others not receiving their refunds either.
As a business owner myself, I cannot understand how a company can be managed this way. Customer service is terrible, and holding onto a customer's money after an order has been cancelled is fraud. Stay away."
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