"I orderd a nikon d90 kit from broadway photo and the product was dead on arrival. I figured this would happen from reading all the bad reviews online. I saw on their website that they were under new management so i called right away. I spoke to customer service and they set up the exchange for me with out any problems. I sent the camera back they even refunded me for my return shipping as well. My new camera just arrived and its perfect its a full usa model. This company does have some bad reviews out their but obviously they are under new management bc my exchange went through perfectly. Thanks Broadway Photo.com"