"We received order #05542778. Unfortunately the packaging was not properly secured and the contents of one box of Cadbury's drinking chocolate was spilled into the whole box. The packaging slip was stained and crinkled, and the lid of one jar of Heinz Piccalilli was punched in. It was impossible to return the box delivered by Online Stores since it was not in fit shape for re-posting. We need to receive a refund of this delivery. Photos have been taken if you should wish to see them."