"Having the same issue as many others. Placed my order on November 2 with an arrival date of November 13. After 4 days and no shipping details I chatted to check on my order and was told that one of the items in the order is on backorder and it would be back in stock on November 17 which is when they would ship my order. I asked that they please either remove or replace the item and ship me the rest of the order. I got an email the following morning saying they would ship the rest of the order "soon". 2 days later (yesterday) and it still had not been shipped so I contacted them again to first be told that it was set to ship on the 15th. I asked for a refund and they told me to call the customer service. I called and they said, "the package has been picked and packed and is due to ship today or tomorrow". It's now 2:15 on the 10th and there is still no update on the shipment being shipped. If I would have known it would be weeks before I received my order, I would have taken my business elsewhere. And now its a nightmare trying to get my money back."