"I recently purchased a couch , recliners, end tables, and table and chairs.
Unfortunately the recliners were not up to the standards that we had seen in the store.
I reached out to your customer service
Within 24 hrs I got a call back from an extremely helpful, super polite , pleasant gentleman named Gary.
Many times returning and item that you are not happy with can be a huge hassle
However Gary reached out and took care over the issue with professionalism and courtesy.
I definitely will be visiting your store in the future based on his helpful service."