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Rating 2/10

Worst experience in a long, long time!!

I ordered the "Best Wishes Bouquet" for my wife for her birthday. I normally never send flowers. I usually buy a few small bunches and arrange them myself. However, due to circumstance, I was unable to. I ordered the above mentioned bouquet and even paid extra for the "one that looks most like the site photo". When they arrived to her, she was gracious and said thank you. Not appearing overwhelmed with joy, I asked her to send me a picture. When I saw the picture I understood her ambiguity. Now, keep in mind I do not and did not expect them to look "exactly" like the website, but close. Especially considering I paid extra for them to do so. The website photo of the arrangement looks well done, a good variety of flowers and amounts of them, etc. The photo my wife sent me was the saddest arrangement I have ever seen. There were literally half the amount of flowers in 3 of the five types included. Additionally, the flowers looked exactly like someone grabbed a bunch of "these", and chunked them in a vase. Grabbed a bunch of "those", and chunked them in a vase, etc. They were all bunched by type, no arranging at all. Also, they did not look trimmed in the slightest. There was a 6 1/2 inch difference from the tallest flower in the bunch, to the smallest. I then spent an hour, arguing with the CSR, as she's telling me the flower arrangement meets their "recipe". After I went through hell and then got out of the high water, she agreed to replace them the next day. And then had the audacity to tell me my wife had to bring the other arrangement back to the shop first!!! I replied with a few colorful words and phrases, and then ended the call. She did get the new arrangement, but I will never shop, nor recommend this place to anyone!!!! FFFFFFFFF++++++++++!!!!!!!

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