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preloader
1/5
"Tried to buy PQI DDR sticks on sale with rebate. Appeared in stock on web page when ordered. After order, informed that out of stock. Eventually had to cancel order because impossible to qualify for rebate."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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preloader
1/5
"Based on my experience, I would advise against doing business with this firm, Express It Inc., otherwise known as Express It Software. I ordered two pieces of software on 8/2/2002 and a charge promptly appeared on my credit card. Nearly one month later, despite repeated inquiries and status requests, I have not received the software, nor can I confirm that it has shipped, or that they ever intended to ship it. Lately they have begun not answering their phones, even for orders; not a good sign. When I have reached someone, no status information was provided, just empty promises to check on the order or resend it. I am now attempting to have the charge removed from my credit card and cancel my order. Beware!!"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Helpful
Cool
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