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Merchant Member
2015-04-07
4/5
"Just the shipping situation. If there was a lower minimum for free shipping, you'd see a lot more of me."
2008-05-10
5/5
"Great product, not the cheapest price, but you get what you pay for most of the time!"
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2005-01-18
2/5
"The price and the 4.5 star rating is why I ordered the item from this store. I was however NOT pleased with the transaction. I ordered the item on Friday and upgraded to 3-day select shipping, I did not receive the item until the following FRIDAY. Their claim was that it was re-reouted by the shipper, but I don't believe this to be true. I called numerous times to request a tracking number early in the week, and their website never was updated showing a tracking number although it said that the item had shipped. Finally, Thursday the following week after being on hold with the company's 800 number for over 40 minutes, I was told that I would receive it overnight due to the shipper's error, I however believe that the item was never shipped due to the reseller error. They gave me a $10 credit. Would not order from them again."
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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
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BlickArtMaterials from Blick Art Materials has responded
Posted Apr-09-2015