- STORE REVIEWS
- PRODUCT REVIEWS
2020-04-06
2/5
Poor customer service
"I ordered an item on 4/5 that showed available 4/7. That was ok. I figured I'd still have it within a week. Then I get an email that it is backordered to 4/10, so I called trying to switch to a different color that is in stock. Not only can they not make a change to the order because it is in backorder status, they can't even cancel it so I can order from someplace else! What kind of service is this??? I should at least be able to cancel my order. The rep said, well, it should ship Friday, that's not much difference. 3 days is a lot of difference when I expected it to ship by then. And that's not her place to decide what is an acceptable time frame for me. Because I can't control my order between the time it is placed and shipped, I will not order from them again."
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