"I don't understand how they don't have a solid 5 stars. Every person I have dealt with there has been extremely laid back, easy to talk, and always extremely helpful. I have never had a better customer experience ANYWHERE. Need an example? I accidentally had two packages ($150 in total) shipped to my old apartment building. They were confirmed as delivered, but were neither there nor at the post office. USPS literally said "Sorry, they were probably stolen. Nothing we can do." and hung up on me. I called JackThreads thinking maybe they'd give a discount for my trouble. Nope. FULL REFUND with no hassle. They are phenomenal. These negative reviews must have dealt with a different company."