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Merchant Member
2022-01-13
5/5
Fast shipping
"Completely satisfied. Easy transaction."
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Merchant Member
2016-04-01
5/5
Effective customer service!
"Sometimes things go wrong, as this time when Stoptech mis-labeled a rotor box. The guy pulling the order could not know that, so I had to call TireRack customer service to get it switched. Linzy was very helpful and got it all set up. Replacement came 2 days later from across the country."
Merchant Member
2012-03-12
1/5
"Arrived quickly, would have been a good transaction BUT: Part arrived poorly packed and damaged. Was told replacement would not ship until 48 hrs so they could "process" my claim. Waited 1/2 hour for a supervisor on second call, first time I was hung up on . Was told that the exact replacement (showing in stock on the website) was not available, nor was a substitute for $10 more (also showing in stock), but that an alternative at $65 more expensive was available. Business is in California, customer service is in Philippines."
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2008-11-27
1/5
"I ordered a mirror, clicked the option for express delivery. Not only was my choice of delivery not entered but the order apparently lays around for 3 days before even leaving the warehouse. No express for this kind of poky service in 2008."
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2008-11-27
5/5
"Extremely fast service. When an issue came up with a product, they handled it with no excuses, ho hassles."
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2008-06-12
5/5
"This was my second purchase from NE and it won't be my last. A pleasure to shop here. THESE PEOPLE REALLY KNOW HOW TO SELL A PRODUCT! Each item is thoroughly photographed - they do a far better job than the manufacturer itself. By the time you get it, it's as if you had tried it on. Fast shipping as well. Prices are better than anywhere else I've seen. Obviously, since they're handling closeout items, there are certain sizes or colors that aren't available sometimes. However, the selection is very large. GREAT SELLER!"
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2008-05-27
3/5
"Great selection and prices. Need to improve on communication."
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2003-12-15
5/5
"Tiger needs to either keep closer tabs on drop-shipper inventory, or at least warn the buyer when an item is not stocked in their warehouse. Some of their suppliers lie about availability.
They also need to screen their vendors for the quality of their tech assistance, since they do not provide their own but rely on that provided by their products' manufacturers. I recently found, for example, that XFX-Pine's support is worthless."
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
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Customer service making decisions on their own
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