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Rating 2/10

Cheaters and fraudsters

LuckyVitamin doesn't care about the customer, feeling cheated.
Order Id #LV14200229: I have ordered prenatal medicines on 1st Oct (more than 2 months), still I haven't received it. When contacted your customer care they asked me to contact DHL team, when DHL contacted COD, they asked for details from seller. I proactively exchanged many mails on this, added LV Customer care to the mail, so that communication will happen to solve this. But LV customer care reply f package is lost they are not responsible. Please understand package is not lost, COD wants details from seller, which you can solve by providing details to DHL. If 5 minutes would have spent looking to solve this they would have, but they always copy paste the information. You guys don't care about customers.

The final response from the customer care team: "please contact Indian Customs with your order confirmation to claim your package! It is Customs that has your package, not DHL or Luckyvitmain."

Note: During purchase you mentioned additional fees might need to be paid at your doorstep, but never mentioned, I need to all the work from tacking, beg LV CC to share the information to DHL.

Unhappy Customer
Kamal Deep

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