- STORE REVIEWS
- PRODUCT REVIEWS
2006-12-16
1/5
"I have ordered from Lubery.com before and had no problem with the service, however this time I cannot express how dissatisfied I am with Lubery's "award winning customer service."
On 30-Oct-2006 I ordered items which have never been delivered nor shipped. The order tracking system on the website shows the order as paid, but never shipped.
I have made good-faith efforts to contact Lubery via every e-mail address I could find, two phone numbers, web-site order status inquiry form, and "live" chat. None of these efforts have ever been met with a reply of any sort from Lubery.
I am amazed at my fellow reviewers since some actually got in touch with a person. I have not even gotten that far.
The only reason I have been so patient is I was foolish enough to believe that the patronizing message on the customer service line was genuine. I was duped when the date on the recording changed from 6-Nov to 15-Dec as the expected date when phone service would be restored.
I have been forced to finally contact my credit card company and have the charges reversed.
Please, do yourself a favor if you're reading this review before ordering and do not order from this merchant. You run a serious risk of not getting what you ordered.
The products I ordered are readily available at any number of other web merchants for the same or lower prices. You do not have to order from Lubery."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
