Attempted Bullying into accepting substandard item & replacement
"RMA#2004446271
36 communiques with Corsair culminating in a threat:"This is the last offer you will receive for a refurbished courtesy replacement.
Let me know if you would like to continue."
Read on & all shall become clear...
I bought a Corsair headset in 2018 (HS70), it was from their first run & it had problems with it's poor quality, so much so in that the earpads didnt last a year & the speakers were faulty-one important fact, i do not use the headset to game in, i use it to speak to my children on skype, so the usual wear & tear that a gamer may have subjected them to was not an issue with me.
I contacted corsair & requested an RMA, this took weeks to get going & their excuse then was something nonsensical for a company of their size & stature, nevertheless i was sent a replacement pair eventually & they too presented the same ear pad problem & deterioration of sound quality in less than a year-they too were returned (albeit Corsair initially sent out a pr of replacement earpads FOR A HEADSET THAT ONE CANNOT CHANGE THE EARPADS ON)
-the HS70's earpads are not meant to be changed so if there are problems logic dictates that one has to return the whole headset, which i did after numerous failed attempts to change the earpads-i get the feeling that Corsair wanted the customer to try swapping out the earpads and if they broke the headset in so doing, they would'nt have to replace the headset).
So i requested yet another RMA because i was stuck with a headset with audio problems and earpads that couldnt be swapped out (Google HS70 earpad replacement & you will see a myriad of videos & posts as to their substandard quality-in fact the headset itself has a ridiculously high amount of complaints about it)
These too were returned & eventually replaced with another new pair.
So i had had 2 RMAs for a headset that could & didn't even last a full year of medicore usage- but i bit the bullet & accepted the fact that i had spent my money on a poor product.
Around three weeks ago the latest headset that they had sent (and which was supposedly new & was LESS that 1 yr old), started presenting problems in keeping its battery charge, they would keep a charge for no more than 5 min!
So yet again i requested an RMA 3 weeks ago(it was going to be my last) but i was livid!
-how in gods name can Corsair keep shipping out products that were substandard (by the way ALL of my headsets were in mint condition & my RMA claims valid-i kept photos, should proof be needed-i say this because if they were not, there is no way that Corsair would have sent out replacements if there was one iota of a chance that i was to blame for the heaset's poor functioning).
My RMA was accepted,this time i asked if i could pay the difference and get a better headset,that had better reviews-the logic behind my request being hopefully i could pay the difference & end up with a headset that actually lasted more than one year!
I was told that that wasnt possible, but instead of a new HS70 would i accept a VOID headset since i didnt want another HS70.
The thing is that the VOID is a gaming headset-i had made it clear that i dint use my headset for gaming, ergo me purchasing the HS70.
My requests were denied & so i sent a long communique laying out the myriad of times that Corsair screwed up & i requested that my communique be sent to a supervisor.
Thats when the attitude and passive agressive behaviour started from Corsair.
I was sent a reply today that said :
"I do apologize for the delayed response I had my supervisor review this information.
Unfortunately this original headset was purchased in 2018 and the warranty has been expired for over a year.
We are still willing to do a courtesy replacement for a refurbished unit of the same model of your original headset.
Please let me know how you would like to proceed."
So we went from initially being offered a new HS70 or a VOID headset,to a refurbished HS70!
And their point was the warranty had expired-strange in that i was sent a new headset as replacement, so were they not under warranty-apparently not.
I debated that fact, to which Corsair representative M stated that they were now willing to only offer a refurbished model and that id better make my mind up or else they would close the ticket.
I was being bullied into accepting a refurbished item of a model that when new stopped working in less than a year-so how long would the refurbished model work for; 3-5 months if lucky?
The speed & manner in which Corsair went from offering to replace my headset for a NEW different model, to stating that either i accept an item(refurbished) that would fall apart in a few months or tough luck buddy, is astounding.
Bullying a customer when not needed just because you have the power to do so says alot about Corsair's doctrine, no wonder"