"It has been over 5 weeks since I placed my order. I have called twice and emailed with no help! I called today to cancelled my order. They said it would take 3 to 5 business days to get my refund. I also requested to get an email stating this and Ronnie told me this would happen in about 24 to 48 hours. We shall see! I will not be back. :(
Update: I did get a call from Erik and he offered a solution but I chose just to get my refund. Erik was very nice and helpful. I was also offered a $50 gift card to change my rating but I only changed my star rating on the refund service."