“I first began buying on Etsy over a decade ago. It was a wonderful experience, up until about 3 years ago that is. It seems quite a few of the shop owners that are now on Etsy are dishonest and basically selling items online that they could never sell in a brick and mortar shop. I have received items that are chipped, cracked, etc. that was never mentioned in the listing and I certainly did not pay discounted prices them either. Most recently, I purchased a SET of four drawer pulls from a shop owner on Etsy. Well, the seller decided "he did not intend to sell them as a set, but individually. That was not what the listing said at all. He was very nasty and immediately cancelled my order. I reported him to Etsy customer service. The representative apologized on "behalf" of the shop owner, but the actual shop owner was not reprimanded whatsoever. Etsy admitted that they "might" have to talk to the shop owner if any other buyers report him. The name of the shop is Zarahs.
On Etsy, it appears the shop owner is always right. As a buyer, you have no recourse. Etsy will simply not do anything on a buyer's behalf. If you receive a broken or damaged item...well too bad if the shop owner will not make it right. The same goes for a shop owner changing his mind about selling an item for a certain price or items as a set...too bad for the buyer.
The bottom line...AS A BUYER ON ETSY, YOU HAVE ABSOLUTELY NO PROTECTION FROM DISHONEST SHOP OWNERS!!! BE CAREFUL. ”