- STORE REVIEWS
- PRODUCT REVIEWS
2002-12-25
1/5
"It is absolutely AMAZING that after my first incredibly bad encounter with Explorer Micro two years ago (and so many other have as well!!!) that the Ohio Attorney General's Office continues to ALLOW this company to do business with the general public!!! This company flat out LIED to me over and over and OVER again! And despite my actually catching them in several acts of FRAUD concerning my order and the slanderous information they supplied to me (that is, WHEN I was able to actually readh them), they are continuing to rip off customers by providing very bad customer service, unacceptable equipment and much more! To the Ohio Attorney General's Office: SHUT THIS COMPANY DOWN FOR GOOD!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
