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2018-09-10
1/5
Continued BS response as to why a delay in shipping
"For months, they have been using the "raw material shortage" as to the delay. But coincidentally, when you do call and reach a live person, your order is miraculously ready to ship in 24-36 hours. Then another delay.
They take your money upon placement of order, even knowing they don't have the raw material to produce. Do they really produce their own filters ... doubt it!!
No communication initiated by them to ever tell you of any sort of delay. I was told by live person, 3 - 5 business days for shipment, website clearly states within 3 days for standard sizes and 5 for custom sizes. Mine is a standard size, should have shipped by last week.
DO NOT USE !!!! Used to be a good company to deal with. Were they bought out? Was told no, no merger of any sort. How do you change from a responsive decent company to crap so fast?"
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