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Rating 2/10


Firstly, I received a defective sofa. As soon as the delivery men took it away I called customer service and was told they had the same extra 1 sofa in stock and that I should receive a call within 24 hours, so that the delivery time should be scheduled. 3 business days later and not one single call. So I decided to call and was told over the phone that there isn't extra sofa in stock and after checking again, that in fact there is but that one is also damaged. They told me they can order a new one and that I should receive it by May 31. Initial ordered day was May 6!!! Not only did I wait 7 days for the first delivery but now I have to wait another 2 and a half weeks.
At this point I'm disappointed to the point I no longer want the sofa nor do I want to have anything to do with these people. ***BUT*** They will not credit me the $1,250 I spent. The "best" the manager could do is CHARGE ME the person who got a defective sofa and was told new one will be delivered in 15 days, so total of 30 days since initial date of purchase. In order to get refund, I need to PAY THEM 10% for "restocking" fee. That is to pay THEM $134 for what???? In what world does the customer ever gets treated in this manner? HOW, HOW can a customer receive defective sofa, lied that there is one in stock and will be shipped within days only to find out that that is incorrect and now it will be delivered 2 and a half weeks later. I'm taking legal actions against them, I am filing small court claim... In meantime, I will spread the word to my friends my colleagues at work so that they never have to witness nor experience the WORST , WORST, customer service experience and poorest quantity of furniture. SHAME ON YOU, Ashley Furniture.

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