"I had a great experience with Birkenstockexpress. My order shipped quickly and I was happy with the quality of the sandals I got to replace my old worn out pair. The only issue I had was with the delivery person. They left it at the bottom of my stairs out in the rain. I just happened to see it while I was emptying my recycling, both boxes were soaked through. Luckily the shoes weren't damaged, but I would have been upset if they had been. My mom actually bought these for me for Christmas. I had to toss the sopping wet boxes, so I hope there aren't any issues with the shoes. That is why I gave it 4 stars and not 5."