"I purchased a Koverroos III cover a little over a year ago after the customer service manager had recommended it over the phone based on where I lived and weather conditions. We used the cover sparingly and following a recent rainstorm the bungee cords ripped the fabric apart and now the cover is basically useless as it won't stay on. After complaining to Koverroos directly they advised that wind was not covered in their warranty and only offered to replace with 50% discount or upsell me to much more expensive top of the line cover. I live just outside NYC where weather conditions are not extreme and paid a lot of money for the cover. I was hoping for better customer service. Stay away from this company go with others."