“We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.
We have clearly mentioned on our website that “GovSimplified is a private entity and is not affiliated with or endorsed by the SSA.
The Social Security Administration provides free social security forms and assistance.
After reviewing the records, we found that the customer has applied for SSN card replacement on Jan 11, 2018 and customer has also contacted our customer service on Jan 17, 2018 requesting refund. We have explained our terms and conditions, also we offered a partial refund of $18.50 customer agreed and we have processed the partial refund.
We regret that the customer had a bad experience in this time to get the refund. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Since the customer is unhappy with the service, we have issued the remaining refund of $18.50 back to his card on file.
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.
We apologize again for the inconvenience.