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2019-01-08
1/5
Do not honour their own "lowest price policy"
"Or they do partially after they have you make several trips to the store.
Bought a camera from the store with a student's discount that is offered by the mfgr. Henry's misrepresented the discount at half of what the manufacturer offered. They also refused to include the micro sd card that the manufacturer offers but after telling me to come into the store to get it after I presented the web page clearly outlining the offer. The 4th trip. Having just had foot surgery, these trips are no small deal. The also left me standing for an hour and a half hour on both occasions.
I try to purchase from bricks and mortar stores when I can to support local retail but this kind of behaviour is exactly why Canadian retailers are going down the toilet. I would have been way ahead of the game to purchase direct from the mfgr. I have given the CEO a chance to respond prior to posting but it seems this lack of concern for customers goes all the way to the top.
Henry's do not belong in the retail business!!! Shop somewhere else!!!"
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Merchant Member
2015-03-08
1/5
"Have not received them despite 3 day shipping promise, it's been a week"
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66 reviews
17160 reviews
contactsexpress from Contactsexpress.ca has responded
Posted Mar-09-2015Thank you!