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Rating 2/10


My order was shipped via DHL to the local post office; as I was expecting this order and had not received it yet, I logged into the company's website to check on the package. I learned that it was "undeliverable as addressed"; so I called the customer care number and verified they had the correct address on this package. I was told by the representative that I needed to go to the local post office to find out why my package wasn't delivered. I was appalled to say the least!!!! It should not be my responsibility to have to take off work, to go to the post office to try to track down a package that was shipped by Perfect Memorials; I did my part, made an order, paid for the order and the exorbitant shipping fee of $12.85 for 2 day delivery, only to be told to go track my package down myself!!! I am grieving the sudden and tragic loss of my 23 yr old son, do you really think it helps any when I'm trying to put things in order and can't even trust a company to get a delivery correct?!?!

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