- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-05
1/5
Horrible service
"First I ordered a pump from them to fix a broken one. Then they didn't send me any tracking information. I had ordered it next day shipping and had to find out that the part wasn't being delivered correctly through Fed-ex. After half an hour of calling the only person who seems to answer customer service (The manager), all he had to say was "Tracking information should have been sent out." He was then brisk and rude with resolving the issue. I finally get the part to find out not only does it leak water, but the pump shuts off after about 3 minutes of use. After another 30 minutes of trying to get a hold of them I get told by the same manager I will have to pay the shipping to return their broken part. Not only that it will cost me a 20% restocking fee! Even though I was **** at the whole situation I said "Have a good day." To his response of "Okay." Don't buy parts from this company. They probably resell the same used and broken parts to continue to make money off of them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
