"I guess I should have read the reviews first. Moving into a new home and trying to redecorate. Ordered a ceiling light on July 3 and got immediate order confirmation. Did not hear anything else for 2 weeks but was charged so I called and asked where is my order on the 16th. Told it was shipping Friday. Became suspicious so I googled their ratings. Found the tons of negative press. I called back to cancel my order and was told I would be refunded within 3 business days. Today is 7 days later and I had to call back and ask where is my refund. This time I got an email that the order was cancelled. Waiting to see how long it takes for a refund. So far, all they did was charge my card and do nothing.
Price on the item I ordered was great but these guys seem to be missing the concept of service. I will order somewhere else and pay more to get what I want quickly and get acceptable customer service."