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preloader
2015-06-22
1/5
"I would recommend that this company is avoided. I bout an iphone 5c and after a year the phone has started flickers. I was told it was still under cover by expansy and I could send it back for repair which can take up to 30 days but not usually. I sent my phone away for repair on the 14th May and to date there is no update on the repair even after numerous requsts by email. I have also made numerous calls to the UK to try get an update but to no avail. I receive a standard non useful reply that they have requested an update which is never provided. What kind of company does not even answer their own customer service manager. There is no way to contact the department by phone even for the customer service manager. The is apparently no one higher then the customer service manager that I can escalate this issue to. So basically there is nothing what so ever that I can do only wait for a returns department to actually bother to finally decide to provide an update. I have also asked for a refund again to be told they need an update from the returns department before they can issue one. So I just go round in circles which is unbelievably exhausting. DO MY PURCHASE FROM THIS COMPANY"

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