- STORE REVIEWS
- PRODUCT REVIEWS
2005-04-07
1/5
"Misled me about product inventory. Said it (Canon EOS Digital Rebel XT) was in stock. Then ordered from site and confirmation email said i should call the phone number listed if i "really" need it urgently. so i did. busy. for hours. finally got someone and they said it was indeed in stock and should arrive in 7-10 days. sounds great...
1 week later, nothing. no tracking number in email, no update, nothing. so i call number again. now they tell me they don't have it right there but they have it in a "satellite warehouse" and will have it in a couple days at which point they'll ship it--7-10 days. I wait a couple days, then call back. This time they say they flat-out don't have it in stock. At this point i cancelled the order.
The next week they called back a couple times harassing me about having cancelled."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Central Digital (Dbuys.com IbuyDigital.com, CameraClub, IbuyPlasma.com, RealDealShop, Digitalmegasto
2005-04-07
5/5
"easy, simple, fast, good communication, no BS. This was the perfect online-sales experience. Ordered a new product (Canon EOS Rebel XT) and they shipped it right away, it actually arrived early by several days."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Favorite Stores
Least Favorite Stores
48 reviews
