- STORE REVIEWS
- PRODUCT REVIEWS
2003-01-03
1/5
"I tried to return a motherboard that was defective to Leadtek RMA department. I got their RMA fax and sent it back according to their instruvtions. I sent it insured via USPS and never heard from Leadtek again. I called the four times and could not get anyone from the RMA department on the line and left four messages without a callback. I finally got a hold of them on 30 Dec and Carmen said that they :never got it" which was absolute BS. I got a receipt from the Post Office and I faxed it to Carmen at the RMA department. She promised to send a new board out on the next day and call me with a tracking number. She never called. I called her back and miraculously got her on the line. She said she never promised to call me back. She also did not have any information on my RMA and said that she would call me back the same day. Once again, she never called back. I will never buy another Leadtek product and I am considering filing mail fraud charges against them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
