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Rating 10/10

Outstanding customer service

I have ordered a couple of times from Treat A Dog and have been pleased with the quality of the product I ordered especially for the price.
This past time I ordered a dog bed. I was notified that it had been shipped then notified that UPS had delivered it. We did not receive it. I have cameras at my front door so we searched back to see if the delivery had actually taken place but it had not. We searched both our cameras and our "Ring" doorbell which notifies us of motion... nothing. I called Treat A Dog to advise them what had happened. Hazel Ashford assisted me. She said she would investigate and get back with me. Within a few hours she emailed me apologizing for what had happened (even though it was not their fault) and said they are resending the package to me. I am so pleased she took care of this. I have been and will continue to be a good customer for Treat A Dog.

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