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Rating 10/10

Newegg makes it right!

I purchased a set of sun glasses from a third party. Not to get into the details but my experience was frustrating. It was not the fault of Newegg that the third party failed to follow through. However, I called Newegg to convey my experience and spoke to Customer Sevice Rep Stephanie.M.Juarez. She was professional, knowledgeable and sympathetic. In short she was exactly the type of person you hope to speak with when calling for help. Stephanie worked her magic and took care of my concerns and made it right. As as result, my faith has been restored with Newegg. Clone her!

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