- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-10
1/5
"As many other people have stated, Leadtek RMA department is most likely one of the least customer service friendly and incompetent staff that a customer would have to deal with.
Long story short is that I have filed a BBB complaint and will seek other action if this is not resolved, I might even recommend all of us who have been frauded by Leadtek to file a class-action lawsuit (my e-mail is ****@****).
My RMA for my Leadtek A400 video card has been with Leadtek for almost a month and still no updates or status and with phone calls just giving me lie after lie (in broken english to add).
RMA#071805-07"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
