- STORE REVIEWS
- PRODUCT REVIEWS
2023-07-18
1/5
DO NOT BUY FROM BUILDDIRECT!
"DO NOT BUY FROM BUILD DIRECT!
I ordered the "Vesdura Vinyl Planks 8.7mm WPC Click Lock" along with moldings and stair noses for my project that includes a stairway. The website advertised a .7mm wears layer and the floor board sample I received looked good with a nice durable wear layer.
After ordering, the stair noses and moldings I received are absolute junk and don't compare whatsoever in quality with the floor boards! The website only shows diagrams of these components so you can't see their terrible quality. Nowhere does the website state the wear layer is different widths for these parts compared to the floor boards. A paper thin wear layer on a high traffic stairway is guaranteed to fail in a short time.
In addition, the groove in the stair nose is completely different from the floor boards and doesn't fit. Plus the stair nose has no underlayment attached like the floor boards. Terrible!
The company only agree to pay for returning the moldings and stair noses but what good is the flooring when my project needs a matching stairway?
The company refuses to refund their "packing fee" of $33.04 and $149 of their shipping charge for a total of $184.04.
Notice a large number of complaints on this site over time and I strongly recommend you go to a local flooring store as this company will not support you and you have little recourse."
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