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Rating 10/10

Really satisfied!

I was scared to order from this website because I kept seeing so many negative reviews. I really wanted to buy some Pierce the Veil merch since they are coming to my hometown this summer (for the first time ever!) and this website was the only one I found that had a decent shipping fee (I live in Canada). I ordered a muscle tank, two t-shirts, a hoodie, a bracelet and some pins and they also sent me a free sticker sheet, a free poster and a free sample digital album. Seeing how everyone kept saying that they had a mistake in their order (wrong size, missing item, etc), I thought the same would happen to me. I received my order today and was not disappointed in the least! Everything fits nicely and I'm super happy. Also, it took about a week and a half to get my items (so almost two weeks), which I thought was just great since, again, I'm from Canada. I'll definitely order some more stuff from MerchNOW!

Rating 6/10


I did a mistake on my order (I wanted a pillow but ended up buying just the case) and, when I found out, I requested a cancellation on my order (I wanted to get the pillow and case instead but it turned out to be too expensive for my liking). This was on Friday night. On Monday morning, I got an email telling me they would give me a RedBubble credit that was the same amount as my order and I wrote back, asking for a full refund. They accepted the full refund and gave me the transaction number but, later that day, I got an email saying that my order was being shipped. I contacted RedBubble through Facebook for some explaination and they told me that I did get a refund and they shipped the item by accident. I ended up getting a pillow case for free, which I won't complain about. The shipping was fast, took me a week to get my item (I'm from Canada) and customer service was responsive and helpful; howerver, I won't buy from them again, seeing as how expensive everything is, along with the shipping cost. The pillow and case were 54$CAN (or roughly $40US) which is ridiculous. The pillow case I got for free was worth 34.50$CAN with shipping (roughly $26US) and, for the quality (which is OK, nothing too crazy), it really isn't worth the money. Again, I will have to say that I was very satisfied with the customer service.

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  MerchNOW Rating 10/10
  RedBubble Rating 6/10

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  MerchNOW Rating 10/10
  RedBubble Rating 6/10

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