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Updated on: 2017-09-27
1/5
Lacrosse Monkey and Ashley in customer service have Horrible customer service!
"I have ordered a lot of lacrosse gear from this company and referred a lot of friends to this company for 5 years.
I will not order again from them.
My daughter broke a head on Sunday, called on Monday morning to verify when I would receive the head, gave them my zip code and they said I would receive it Friday, I tried to place order with him but they do not have a terminal to do that, I ordered the head in the next 15 minutes online, got a email on Tuesday night saying my order was shipped and I would receive it on the following Monday, Immediately tried to call them and they were closed, called Wednesday morning talked to Ashley, she proceeded to tell me that I was not told that and orders take 24-48 hours to be processed and then 4 more days to ship from Texas, I asked for a manager because of her snarky attitude and was told she would put in a request. I asked how that worked and she told me it takes 24-48 hours to get a call back. So Thursday or Friday I will get a call about a order that is to be here Friday and not going to make it. I will have to purchase another head here locally. I asked Ashley to cancel the order to cancelled the order and she said since it was shipped they could not do that. They made a bad situation worse by rude customer service, followed by a call back from a manager in 24-48 hours! Don't waste your time or money with this company."
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