- STORE REVIEWS
- PRODUCT REVIEWS
2022-12-04
1/5
HORRIBLE CUSTOMER SERVICE
"The ECS website specifically states the IE Intake fits a 2018 VW Atlas with VR6 engine. I have a screenshot as proof. That is false and inaccurate. According to IE, “this intake does not fit pre-2020 models.” ECS took my money and wasted my time. I spent 3 hours trying to install a product that was never going to fit. I now have to waste more time boxing up the product and driving it to a shipper, and then wait for my refund. I suggested that as a measure of customer goodwill and to make up for the inconvenience, they should give me the ECS brand intake at a discount (assuming that actually fits a 2018 Atlas). ECS told me to **** off and they don’t care about consumer satisfaction and goodwill. Then the representative deleted the online chat so there would not be a record of the customer mistreatment. To really insult the customer, they refused to process the return and forced me to call them for return authorization."
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