"After finding Resellerrrating's website, I reviewed ButterflyPhoto's ratings and felt confident to order my Sony HDR-SR11 HD videeo camera from them. After not getting a shipping notice a few days after ordering, I called them. The customer service representative checked into it and apologized for teh delay. They ahd not received a new supply in because of the severe winter storm hitting the Midwest and the Northeast. A major snowstorm was hitting both areas and I understood. She stated she would waive the shipping charge and would notify me as soon as they shipped it, which was expected in a few days. Two days later, I received an email stating the product was shipped and I received it 2 days later. I am very pleased with the product and the attention Butterfly Photo gave me on my order. I got the product at a great price and will buy from them again. At least they treat you much better than that farce of a business called 86PhotoVideo."
"Wished I ahd seen this website first! Ordered the Sony HDR-SR11 and receipted an email requesting confirmation. Called them and they wanted me to buy a grossly overpriced battery, which I refused. Immediately, the person said the item was out of stock and that it would be 3-4 weeks before they got them in. Also, they could not ship it faster through a more expensive service. I emailed a complaint to them and they responded by cancelling my order, which was a violation of their written policy per an earlier email. Ordered again and received the same information. Stated 3-4 week wait so I called back 3 weeks later and was informed it would be a 4-5 week wait. This, after being on hold for 38 minutes. After seeing reviews from this website, I am cancelling my order. This company falsely markets their products and deceive consumers per "customer service" awards on their website. Beware everyone!!!!!!!"