"I ordered a t-shirt for my sister’s birthday. Received it and pulled it out of the bag (ooooh so soft!!!), but unfortunately immediately saw that it was one size too small for her. Bummer!!! So I reached out and asked about the procedure to start an exchange. I wake up, check my email and see there is an order confirmation for the next size up…at no charge!! What?!? Who does that? Then I see another email explaining that they were sorry that it won’t fit, they already placed another order for me at no charge, and no need to send the original shirt back. They told me to either enjoy it or donate it. Again, who does that?!? Extremely satisfied first time customer here, and I will be happy to be a repeat customer!!! (Did I mention how soft that t-shirt is?!? It’s the tri-blend extra soft)."