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preloader
2009-06-28
1/5
"I made a purchase for a birthday present 10 days prior to when I needed it. Everything was shown as in stock. I upgraded shipping to 5 to 7 days, giving them 3-4 days for processing and shipping things out which seemed like enough time for in stock items. I got an email eight days later stating I needed to call to verify my order (I assumed it was because my shipping and billing address were different). I called them that day and talk to a very helpful individual that said that they should get my order out the next day. About 3 weeks go by and I still had not received a tracking number and the link to track the order in the email brought me to the order page that stated it was still a "new order". I called them back to ask about the status of my order and the individual I talked to wasn't sure so he contacted the warehouse to find out. When he came back on the phone he stated that there was a item in my order that was back ordered and it was going to be in either later that day or the next day. I was told the I would have a tracking number by the end of the day on Wednesday (this was on a Monday). I let it go to the weekend and I still had nothing. The next week I began trying to call every day which proved unsuccessful. Every time I called the I would get the sorry it is not during our normal business hours message when clearly it was. I also began sending emails asking about the status of my order to few different emails listed on their web page with no responses. So finally after almost a month and a half from my original order date and not being able to get a hold of them anymore, I had to call their local police department and have them make a trip there to talk to them and I finally got a refund on my order!! All I wanted was either the product I ordered or my money back... Too Easy!! Suggestions to future purchasers from them: DON'T!!! In my opinion it is worth paying a little more elsewhere and getting timely and good service then purchasing from DigiCombos! If you have already made the mistake and are having similar issues to mine then call their local police department, tell them your issue and have them stop by their business!"

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